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Manage Self |
- Act as a professional role model for colleagues, set high personal goals and take pride in their achievement
- Actively seek, reflect and act on feedback on own performance
- Translate negative feedback into an opportunity to improve
- Demonstrate a strong interest in new knowledge and emerging practices relevant to the organisation
- Take the initiative and act in a decisive way |
Advanced |
- Keep strong motivation in learning, expand domain knowledge into diverse fields such as data, procurement, government, finance
- Proactive in seeking feedback from teammate and manager to improve work delivery as well as maintain high performance |
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Communicate Effectively |
- Tailor communication to diverse audiences
- Clearly explain complex concepts and arguments to individuals and groups
- Create opportunities for others to be heard, listen attentively and encourage them to express their views
- Share information across teams and units to enable informed decision making
- Write fluently in plain English and in a range of styles and formats
- Use contemporary communication channels to share information, engage and interact with diverse audiences |
Adept |
- Present data insight to various internal and external stakeholders such as teammate, Category Management team, other teams in DCS as well as different agencies and clusters
- Keep awareness of what stakeholder want to know and tailor delivery method from high level to specific detail into data |
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Commit to Customer Service |
- Take responsibility for delivering high-quality customer-focused services
- Design processes and policies based on the customer’s point of view and needs
- Understand and measure what is important to customers
- Use data and information to monitor and improve customer service delivery
- Find opportunities to cooperate with internal and external stakeholders to improve outcomes for customers
- Maintain relationships with key customers in area of expertise
- Connect and collaborate with relevant customers within the community |
Adept |
- Know the customers in the context of Whole of Government Arrangements of ICT procurement, which are NSW agencies and ICT suppliers in different categories such as telecommunications, hardware, software, cloud, services
- Create and maintain good procurement environment for agencies and suppliers via meetings and communication |
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Work Collaboratively |
- Encourage a culture that recognises the value of collaboration
- Build cooperation and overcome barriers to information sharing and communication across teams and units
- Share lessons learned across teams and units
- Identify opportunities to leverage the strengths of others to solve issues and develop better processes and approaches to work
- Actively use collaboration tools, including digital technologies, to engage diverse audiences in solving problems and improving services |
Adept |
- Build strong relationship with teammate based on communication and work delivery, be across all team tasks to identify any opportunities to support team goals
- Use different types of technologies to leverage collaboration among team members such as Teams, Sharepoint |
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Deliver Results |
- Use own and others’ expertise to achieve outcomes, and take responsibility for delivering intended outcomes
- Make sure staff understand expected goals and acknowledge staff success in achieving these
- Identify resource needs and ensure goals are achieved within set budgets and deadlines
- Use business data to evaluate outcomes and inform continuous improvement
- Identify priorities that need to change and ensure the allocation of resources meets new business needs
- Ensure that the financial implications of changed priorities are explicit and budgeted for |
Adept |
- Maintain high performance in work delivery, set priority based on understanding the scope, effect and importance of work, aim for 3-5 days tasks turn around
- Use data-driven decisions as the primary tool for delivering high quality tasks |
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Think and Solve Problems |
- Research and apply critical thinking techniques in analysing information, identify interrelationships and make recommendations based on relevant evidence
- Anticipate, identify and address issues and potential problems that may have an impact on organisational objectives and the user experience
- Apply creative-thinking techniques to generate new ideas and options to address issues and improve the user experience
- Seek contributions and ideas from people with diverse backgrounds and experience
- Participate in and contribute to team or unit initiatives to resolve common issues or barriers to effectiveness
- Identify and share business process improvements to enhance effectiveness |
Advanced |
- Use strong analytical skill and technology literacy to analyse, interpret, transform the problem and find the best solution
- Continuously train analytical mindset to identify problem and suggest solution for current business processes and future visions of the team |
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Technology |
- Identify opportunities to use a broad range of technologies to collaborate
- Monitor compliance with cybersecurity and the use of technology policies
- Identify ways to maximise the value of available technology to achieve business strategies and outcomes
- Monitor compliance with the organisation’s records, information and knowledge management requirements |
Advanced |
- Keep high motivation in exploring the latest technologies which can support the bottleneck of business processes, keep looking into current resources to identify useful tools and knowledge
- Organise works using data mindset and the support of technologies
- Attend different trainings in different fields to broaden knowledge horizon in using technology |
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Foundational |
- In development |